How can I contact your customer support team?
How can I contact your customer support team?
Our customer support team is here to assist you. You can reach us by sending an email to support@firstnationslegacy.com
How can I place an order?
How can I place an order?
Placing an order is easy! Simply browse our website, select the items you love, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment information. Once your order is confirmed, we'll carefully pack and ship it to your doorstep.
What’s your return/refund policy?
What’s your return/refund policy?
Because all products are custom printed specifically for each customer, we do not accept returns or exchanges due to personal preference, wrong size selection, or fit issues.
If you have any issues with your order, please contact us at: support@firstnationslegacy.com
Please do not return any item without a shipping label & contacting us first. Any unauthorized returns sent to the address on the package will not be accepted or refunded.
You can read more about our RETURN & REFUND POLICY here: https://firstnationslegacy.com/pages/return-refund-policy
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping to many countries.
During the checkout process, you'll be able to select your country for shipping. Please note that customs fees and import taxes may apply and are the responsibility of the customer.
How do I change or cancel my order?
How do I change or cancel my order?
In the event you wish to cancel or change your order, please contact us within 2 hours of your order at support@firstnationslegacy.com. As all of our products are handmade, changes after 2 hours will not be allowed. *Please note that any orders that have already been packed or shipped cannot be canceled.
What payment methods do you accept?
What payment methods do you accept?
We accept payment via PayPal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit.
Can I pay when I have received the product?
Can I pay when I have received the product?
Your payment must be made before shipment.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us at support@firstnationslegacy.com within 2 hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appropriate department
How do I track my order?
How do I track my order?
When available, we will send you the tracking number with the confirmation email so that you can track the package online.
Why the tracking status has not been updated?
Why the tracking status has not been updated?
Tracking information may not update immediately in some cases, however, please rest assured your item is on its way. Here are some reasons why tracking information may not be available:
- There may be delays between the scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please hold on for a few more days and try again later.
- The package may not be scanned until it reaches the regional hub near the destination.
- There may not be any updates available when the package is in transit. The tracking information should pick up again once your packages reaches your local area. The delivery time frame is valid regardless of the tracking information's availability online.
If your tracking status has not been updated for over 10 days, please contact us through our Customer Service email: support@firstnationslegacy.com immediately and we will offer you further assistance.