The Twin Guardians of the Sacred Path – Wooden Jigsaw Puzzle (300 / 500 / 1000 Pieces)

Materials: Wooden

**Puzzle does not include black frame

【High-quality】Made of high-quality basswood material, it is not easily damaged or deformed,each piece is carefully made and could be stored for a long time.During your completion process, you feel as if you are immersed in the scene and enjoying an artistic journey.

【In order to ensure the integrity of the puzzle (there are no missing puzzle pieces), we will pre-divide the puzzle into several pieces. Customers need to disassemble the puzzle by themselves after receiving the item.】！！！

【4 size + Various styles/patterns 】4 sizes and multiple pattern styles for you to choose from, I believe you can find the picture you want here.You can also use it for decoration when finished,perfect to decorate your bedroom, dining room, bathroom, washroom, kitchen, study, home, office. Excellent decoration effect,cheer you up all day！

【Easy to operate】 We thoughtfully added a partition design on the back to effectively avoid confusion when playing puzzles.This is a warm guide to ensure that you can still complete it perfectly even when you have no ideas or are uncertain.

【Add Joy to Life】Do you want to make your life more interesting and fulfilling? The Jigsaw Puzzle can help you. During the creation process, you will improve your concentration,you can also do this with your child, which is a good way to develop their practical skills and patience.At the same time,Jigsaw Puzzle is a good choice for reduce stress and ease emotions, improve hands-on ability and exercise concentration. It is also the perfect present for yourself, family, friends.

❥❥CUSTOM
You could send me photos of your favorite photo to get a CUSTOM Photo Puzzles

RETURNS / EXCHANGE

We do not accept returns or exchanges unless the item is damaged, incorrect, or defective.

If you experience any issue, please contact us within 2 days of receiving your order at:

support@familyroots250.com

Please include:

• Your order number
• A clear photo showing the issue

REFUND / RESEND POLICY

We offer refunds or replacements in the following cases:

• Damaged or poor-quality printed item
• Incorrect item received (wrong design or product type)
• Wrong size sent by us
• Item not received within 30 days (U.S. orders) or 60 days (international orders)

Please contact our support team at:

support@familyroots250.com

We will assist you in arranging a replacement or refund as soon as possible.

Replacement orders follow normal production timelines:

• Processing: up to 7 business days
• Delivery: approximately 2–4 weeks

Customers are not required to pay any replacement or reshipping fees in these cases.

Refunds are processed once approved. Funds typically return to your account within 3–10 business days, depending on your bank.

NON-REFUNDABLE CASES

We do not accept refunds or replacements in the following situations:

• Customer selects the wrong size
• Incorrect shipping address provided by customer
• Customer dissatisfaction with material or personal preference
• Order changes requested after production or shipment
• Products returned without prior authorization from FamilyRoots250

IMPORTANT NOTES

• Handmade items: Issues must be reported within 7 days after delivery.
• Printed items: Issues must be reported within 30 days after delivery.

Requests submitted after these periods may not be eligible for support.

SPECIFIC CASES

Order Modification or Cancellation

You may request order modifications or cancellations within 10 hours after placing your order.

After this period, or once production begins, changes or cancellations are no longer possible.

Customer Ordered Wrong Size

All items are made-to-order.
We are not responsible for incorrect size selection made by customers.

Please carefully review the size chart available on each product page before ordering.

Damaged or Incorrect Item

Although uncommon, if you receive:

• A damaged item
• Poor print quality
• Incorrect product

We will provide a free replacement or refund.

Please send:

• Order number
• Clear photo of the issue
• Photo of package label or QR code

to:

support@familyroots250.com

We will arrange a replacement or refund based on your preference.

Order Not Received

If your order has not arrived within:

• 30 days (U.S.)
• 60 days (International)

(excluding processing time of 4–8 days),

please contact us for assistance or a refund.

This policy excludes delays caused by incorrect shipping information provided by the customer.

Order Lost / Returned Due to Incorrect Address

Please verify your shipping address carefully before placing your order.

We are not responsible for orders lost due to incorrect addresses.

If a package is returned to sender because of:

• Wrong address
• Failed delivery attempts
• Package not collected in time

we reserve the right to resend the order. Refunds are not available in these situations.

Need Help?

If you have any questions, please contact us:

Email: support@familyroots250.com
Response time: 1–2 business days